Panha LifeCare Pvt Ltd. Including the online platform Panha.in, its Panha Mobile Application Panha Mobile App or web applications owned by the Company i.e (Website') recognizes the importance of maintaining your privacy. The Company is committed to maintain the confidentiality, integrity, and security of all information of our users. This Privacy Policy describes how Panha LifeCare collects and handles certain information it may collect and/or receive from you via the use of this Website and Panha Mobile App. Please see below for details on what type of information we may collect from you, how that information is used in connection with the services offered through our Website and Panha Mobile App and relevant information shared with our authorized business partners only for the purpose of treatment and healthcare process, pre/post-treatment servicing and providing you any other services as permissible under applicable laws. This Privacy Policy applies to current and former visitors to our Website and our customers. By visiting and/or using our Website and Panha Mobile App, you agree to this Privacy Policy.
This Privacy Policy is published in compliance with: the Information Technology Act, 2000; and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the SPDI rules) as amended from time to time.
By using the Website and the Panha Mobile App and/or registering yourself at either site, you authorize the Company (including its authorized representatives and its business partners) to contact you via email or phone call or sms or WhatsApp and offer you our services for the care and treatment you have opted for and for imparting knowledge, offering promotional offers running on the Website and offers by its authorized business partners and associated third parties (to the extent permissible), for which reasons your information may be collected in the manner as detailed under this Policy. You hereby agree that you authorize to contact you on your mobile number for the above mentioned purposes even if you have registered yourself under DND or DNC or NCPR service(s). You also authorize the Company to contact you on the WhatsApp number. Your authorization, in this regard, shall be valid as long as your account is not deactivated by either you or us.
Your personal data will be stored and collected by Panha LifeCare Private Limited.
Panha LifeCare Pvt Ltd. collects your information when you register for an account, when you use its products or services, visit its Website's pages or when an employer organization shares its employee information. When you register with Panha LifeCare Pvt Ltd., you are asked for submitting certain information which may be personal to you such as first name, last name, state and city of residence, email address, mobile number, date of birth, financial, know your customer and medical records etc. Once you register at the Website and sign in, you are not anonymous to us. Also, you are asked for your contact number during registration and may be sent SMSs, notifications about our services to your wireless device. Hence, by registering you authorize Panha LifeCare Pvt Ltd. to send texts and email alerts to you with your login details and any other service requirements, including promotional mails and SMSs.
Some features of this Website or our Services will require you to furnish your personally identifiable information as provided by you under your account section on our Website.
By using this website and/or by providing your information, you give consent to the collection, use and sharing of such information you may disclose or that may otherwise be accessed by us, as set out in the foregoing paragraphs in accordance with this privacy policy. The information and data which may be collected as stated in the foregoing paragraph, may be shared with or disclosed to any of our other group entities and affiliates in furtherance of the same purposes.Further certain personal information may reasonably required to be shared with our lawyers, advisors or consultants, for dealing with any claims, taking legal action including against any fraudulent activities, obtaining advice, legal protection and remedies, under law and/ or for any other legal and advisory purposes. Additionally, we may be required to share requisite information (which may include any such personal information) with any legal, statutory, judicial, government and other authorities, forums, tribunals, to meet any requests, orders, summons, instructions and or legal process or otherwise under law or in good faith, any intellectual property rights, proprietary rights, legal rights, property and personal including against any safety of users or general public.
A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Session ID cookies may be used by PRP to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by PRP to store whether, for example, you want your password remembered or not, and other information. Cookies used on the PRP website do not contain personally identifiable information.
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer to you, to improve marketing, analytics or site functionality.
If you are no longer interested in receiving e-mail announcements and other marketing information from us, please e-mail your request at: ask-us@Panha.in. Please note that it may take about 10 days to process your request.
We employ appropriate technical and organizational security measures at all times to protect the information we collect from you in accordance with the Information Technology Act 2000. However, this protection shall not cover any information or data which is either publicly posted or otherwise generally known to or accessible by others. We use multiple electronic, procedural, and physical security measures to protect against unauthorized or unlawful use or alteration of information, and against any accidental loss, destruction, or damage to information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Further, you are responsible for maintaining the confidentiality and security of your login id and password and may not provide these credentials to any third party.
In the event that you are clicking on any links or accessing other websites through our website which redirects you to a website other than our own website, we do not take responsibility for the content of, privacy policy of, practices followed by, or the information gathered by such websites.
ISO 27001 ISO/IEC 27001:2013 is the international standard for management of information security and provides a systematic approach to keep sensitive company information secure. Getting the ISO 27001:2013 certificate is a reassurance for our customers that Panha LifeCare Pvt Ltd. complies with the industry accepted standards regarding information security. Panha LifeCare Pvt Ltd. is ISO/IEC 27001:2013 certified company. We have implemented the ISO/IEC 27001: 2013 standard for all processes supporting the development and delivery of services by Panha LifeCare Pvt Ltd.. Panha LifeCare Pvt Ltd. understands that the confidentiality, integrity, and availability of your information are vital to our business operations and our own success.
Links to Other Websites Users may not have more than one active account. Additionally, users are prohibited from selling, trading, or otherwise transferring their accounts to another party. There might be other sites linked to Panha LifeCare Pvt Ltd. Personal information that you provide to those sites are not our property. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies of these website when you visit them.
Panha LifeCare Pvt Ltd. reserves the right to change, update and or modify this policy from time to time, at its sole discretion. We may update this privacy policy to reflect changes to our information practices. When we update this policy we will post the updated version on this page unless another type of notice is required under applicable law.
Grievances related to this website and the Panha Mobile App may be addressed to
grievance@panha.in